Warner Bros reacts to mislabelled “Demo” discs of LEGO Lord of the Rings issue

By: Jason McCarthy

  |   November 14th, 2012   |  

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A labelling error on the Xbox 360 version of LEGO Lord of the Rings has left some users scratching their heads in confusion.

Paying for the full version of the LEGO version of a tale originally written by JRR Tolkien and brought to silver screen by Hollywood director Peter Jackson, some players found themselves staring at a “Demo” disc instead of the full retail copies that they had expected to see.

The editor of Game Informer was among the victims of this issue and it was not long before a number of other users came forward to share their own experience with the issue.

Upon being informed about the problem, Warner Bros wasted no time to look into the problem and soon issued a statement that the issue faced by some of the Xbox 360 users was a case of mislabelled discs.

The company assured the users that regardless of what the label stated, the disc indeed carried full content and is expected to present players with no problem whatsoever during their experience.

It has, however, announced a limited recall of the copies of the Xbox 360 version of LEGO Lord of the Rings from some retailers that include Wal-Mart, Toys ‘R’ Us and Target, while confirming that it is already in the process of remanufacturing the discs and looking to get the new stock into the stores as soon as possible.

“The discs in question are incorrectly labeled as demo discs, but those discs do contain the full game content and are fully functional,” reads a line from the statement. “This error does not affect any other formats of the game. We are in the process of remanufacturing the discs and will get them to the stores as soon as possible. Consumers who purchased a copy of the Xbox 360 version of the game with the disc labeling error can contact customer support via email at support@wbgames.com or phone at 410-568-3680 for a replacement disc.”

It seems highly unlikely that the mislabelling of discs will have a significant effect on the overall sales of LEGO Lord of the Rings, as the company has already acknowledged the issue and already in the process of taking corrective action well before the start of the holiday season, which is when most copies of the game are expected to be sold.

Released for multiple platforms on November 13, LEGO Lord of the Rings follows the tales of an unlikely fellowship as they make their way through various challenges in a quest to destroy an extremely powerful yet evil One Ring that belonged to Sauron, the lord of darkness and the greatest threat to the peace that prevailed in Middle-Earth, in the pit of Mount Doom, the very place where the ring was forged.